Webhooks for apps
In this article, we focus on the App-Specific Webhooks, which can be created only by Marketplace apps.
If you want to learn about our general webhooks, you can do it here.
App-Specific Webhooks are not visible in the Pipedrive web app.
Creating App-Specific Webhooks
Webhooks can be created via our API by making a POST request to the /webhooks endpoint. The created webhooks are not visible in the Pipedrive web app's UI. To be able to use these webhook endpoints, your app needs to have the "admin" scope. You can read more about scopes here.
A single app can create a max of 40 webhooks per app user.
Querying App-Specific Webhooks
In addition to the general webhooks created by an app user, additional webhooks (from your app) will be included in the response payload. Starting from May 5, 2021, only webhooks created by your app will be included in the response payload.
App-Specific Webhooks are not visible in the Pipedrive web-app.
App-Specific Webhooks can only be queried through the API. Your app's webhooks can be distinguished from general webhooks by the type property - the value for App-Specific Webhooks is application, but for general webhooks it's general.
Deleting App-Specific Webhooks
App-Specific Webhooks can only be deleted by your app via our API by making a DELETE request to the /webhooks/{id} endpoint. Webhooks created by your app can't be deleted by other apps or by the app user.
When a user uninstalls your app, all the webhooks created by your app for this user will also be removed. If your app is ever removed from our Marketplace, any webhook created by your app will be removed from all users.
Webhooks policy
The webhooks policy is applied to both general and App-Specific Webhooks.
Pipedrive has a Ban System for webhooks, which means that every time the original notification sending attempt fails on the first try (due to receiving a non-2xx response code or exceeding a timeout of 10 seconds) a ban counter will increase by one. When the counter reaches 10 on a webhook, this specific webhook will be banned for 30 minutes. When the ban time is over, the webhook is reactivated and the ban counter set back to zero. Note that if a webhook is unreachable on the first try, its ban count will be increased and then standard retry logic will be applied, but if the webhook is unreachable during retries, the ban counter won’t be increased.
If there are no successful deliveries to a webhook in 3 consecutive days, we will delete it.
Updated over 1 year ago